At Krishnasalesmart.com, we prioritize customer satisfaction and are committed to ensuring a seamless shopping experience. We understand that sometimes a product may not meet your expectations, and our return policy is designed to make the process as hassle-free as possible.
Eligibility for Returns We accept returns for most products within 7 days from the date of delivery. To be eligible for a return, the product must meet the following conditions: The item must be unused, in the same condition that you received it, and in its original packaging. The product should be free of any signs of wear, damage, or alterations. Certain items, such as customized automotive parts or clearance sale items, are not eligible for return. Please review product descriptions before purchasing.
Return Process Initiate a Return: To start a return, email our customer support at returns@krishnasalesmart.com with your order number, item details, and the reason for the return. Approval & Instructions: Once we review your request, you will receive a confirmation email with instructions on how to return the item. Packaging & Shipping: Please ensure that the product is securely packed in its original packaging. Customers are responsible for covering return shipping costs unless the product is defective or the wrong item was shipped. Inspection & Refund: Once we receive and inspect the product, we will process your refund. Refunds will be issued to your original payment method and may take up to 5-7 business days to reflect in your account.
Exchanges We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired product. Damaged or Defective Items In the rare event that you receive a damaged or defective item, please contact us immediately at support@krishnasalesmart.com. We will arrange for a replacement or provide a full refund, including shipping costs.
Non-Returnable Items Certain items are excluded from our return policy, including: Products marked as Final Sale or Non-Returnable. Customized or special-order automotive parts. Items not in their original condition, damaged, or missing parts for reasons not due to our error. If you have any further questions about our return policy, feel free to reach out to our support team.
